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OUR SERVICES

Customer Experience Training

 

Increase staff engagement, their loyalty and confidence in the business and your confidence in them. A bespoke tailored staff training workshop that encompasses training in a fun way to ensure maximum impact.

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What we can do:

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  • Training that can encompass job descriptions

  • On the job training with further coaching / mentoring

  • Appraisals, goal setting and reviews

  • Adding and updating skills with an emphasis on an improved customer experience plus dealing with confrontation

  • Selling and food service presentation

  • Costs and waste reduction

  • Develop a vision that the team can take forwards

Essential Service Review

 

This review will provide an insight in to where your business is operating at present and then what we can do, working together to bring the business to where it should be to give you the results you want.

 

What we can do: 

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  • Measure your food service quality, performance, customer assessment, resources, health & food safety and financial position then compare this with the market and best practice

  • Adopt a range of auditing methods to suit

  • Provide a written report identifying areas for improvement and actions to develop the service to meet your customers needs and future aspirations, make suggestions to improve the businesses profitability and reduce unnecessary costs and waste

  • Provide periodical monitoring of the agreed actions, implementation, on-going and remedial fine tuning and further service development

Mystery Customer Experience Training

 

We get to the bottom of your service with an in depth mystery shop that will report positive and negative findings along with details on customer touch points. We will have a meeting with yourself to set a plan that will be trained out to your team accordingly.

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What we can do:

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  • Carry out a detailed mystery shop

  • Report the findings emphasising details of customer touch points / results and the current customer journey

  • Train your team on the 'Customer Heartbeat' and improving the customer experience

  • Offer further support training to ensure the training becomes a habit

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Full Business Review

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We will structure a plan around your business and what you want to achieve. With this business review you will receive unrivalled support and access to a wide range of knowledge.  

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What we can do:

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  • Establish any objects and service issues

  • Staff training review, an appraisal review with implementation of a training matrix if required

  • Complete review of staffing with recommendation for services

  • In-depth financial review with recommendation

  • Purchasing review and best practice with recommendations

  • Marketing review with recommendations

  • In depth customer survey identifying key areas with recommendations

  • Menu planning with a review and recommendations

  • Provide on going support over a specified length of time, on site, email and via telephone with service level agreements

  • In depth review of all health & safety and HACCP procedures

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